Grievance Officer

Nymix has designated a Grievance Officer to address complaints about content, conduct, and policy on the platform, as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Reach us at grievance@getnymix.com.

1Your Grievance Officer

2How to file a grievance

To help us resolve your complaint quickly, email the Grievance Officer and include:

• Your full name and contact details, so we can respond and verify your request.
• A clear description of the grievance — what happened and why it violates our policies or your rights.
• The affected content or account — a link, username, profile ID, or screenshot identifying the subject of your complaint.
• Supporting evidence — screenshots, message logs, or timestamps that help us investigate.
• Your relationship to the matter — whether you are the affected person, a representative, or a third-party reporter.

3Timelines

• We acknowledge your complaint within 24 hours of receipt.
• We resolve the complaint within 7 days from the date of receipt, as mandated by the IT Rules 2021 (as amended in 2026).
• Requests to remove content exposing a private area, nudity, a sexual act, or impersonation (including morphed images) are actioned within 2 hours of a valid report under Rule 3(2)(b).

4What complaints are covered

• Content violations — unlawful, obscene, or policy-violating content.
• Privacy concerns — unauthorized sharing of your personal information or images.
• Account issues — access, suspension, or verification disputes.
• Harassment and abuse — threatening, bullying, or abusive behavior.
• Impersonation — fake profiles or accounts pretending to be you.
• CSAM reports — see our Child Safety Standards. These are escalated immediately.

5Escalation — Grievance Appellate Committee

• If you are not satisfied with the Grievance Officer's decision, or your complaint is not resolved within 7 days, you may appeal to the Grievance Appellate Committee (GAC) established under the IT (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2023.
• Appeals may be filed within 30 days of the decision at gac.gov.in.